To prepare to meet greater competition resulting from the liberalisation and privatisation of Europe’s railway system, ICTRA’s Finance Department of the Belgian Railways Group undertook a process of transformation in collaboration with Deloitte Consulting Belgium. The case study that has now been published in collaboration with Vlerick Leuven Gent Management School outlines the transformation project and can inspire other ICT organisations seeking similar results.
Posted on Thursday, April 05, 2012
This case presents the approach taken by ING Belgium’s Marketing department to build operational and analytical competency with the ambition of playing a leading role in the strategic transformation of the business. Students are invited to evaluate the bank’s achievements up to the time this case was written and to discuss the issues and challenges facing this ambitious Marketing department.
Posted on Thursday, December 08, 2011
In 2003, Rob Carter, CIO of international express courier FedEx, launched the 'Six by Six' (6x6) IT transformation program: a major rationalization and centralization effort to improve FedEx's IT service delivery to its business partners. This teaching case deals with the 6x6 efforts made by the IT department for Europe, Middle East, Indian sub-continent and Africa (EMEA). The case focuses on two objectives of the 6x6 program: (a) creating a consistent IT environment, and (b) increasing delivery bandwidth to the business.
Posted on Wednesday, February 23, 2011
This case allows for an elaboration on the nature of competing on analytics, and an exploration of the Business Intelligence (BI) environment in support hereof. At the same time, the case enables a discussion about the often delicate balancing act of combining a need for enterprise-wide integration and standardization of a technology platform on the one hand, and on the other hand an idiosyncratic business-side demand for less constrained and more entrepreneurial use of technology for business generation.
Posted on Tuesday, October 19, 2010
Volvo IT established a team in 2001 to consolidate business intelligence (BI) efforts across the Volvo Group. By 2005, despite some established success, the BI team was in a difficult position. The team had put in place an enterprise-class technological capability and structured approach to BI solution provision.
Posted on Friday, October 09, 2009