A two-year EABIS-funded research project set out to explore how the environmental, social and governance performance of companies might impact on their performance drivers and how to improve the dialogue between companies and investors. It was a catch-22 situation: investor surveys consistently suggested that more information about the non-financial performance of companies would support higher ratings, if only companies would provide such information. Equally consistently, surveys of companies showed they felt investors were ignoring or undervaluing the non-financial drivers.